Frequently Asked Questions

🚚 Shipping

Do you ship internationally?
Yes! We offer free worldwide shipping on all orders — no minimum spend, no hidden fees.

How long will it take to receive my order?

  • Europe, USA, Canada, Australia: 8–10 business days

  • Rest of the world: 10–15 business days
    Please allow an additional 1–3 business days for order processing.

Which carriers do you use?
We ship from our warehouses in the UK (via DHL) and the USA (via USPS). For some destinations, we may use trusted local couriers.

Will I receive tracking info?
Yes. You'll receive an email with tracking details once your order ships. For some free shipping options, tracking may be limited or unavailable.

👕 Products & Customization

Can I get my shirt customized?
Yes! Many of our products support name and number printing. Customization options are shown on the product page.

Can I return or cancel a customized shirt?
Unfortunately, customized items are final sale and cannot be returned, exchanged, or cancelled once the order is placed.

🔁 Returns & Refunds

Can I return my item?
We only accept returns if the item is:

  • Damaged or defective

  • The wrong size

  • An incorrect product

Returns must be requested within 30 days of delivery. To begin a return, contact us at support@soccerintl.com.

How do I request a refund?
Once your return is received and approved, your refund will be processed to your original payment method within a few business days.

Who pays for return shipping?
If the return is due to our error (wrong or damaged item), we’ll cover the return shipping. Otherwise, customers are responsible for return shipping costs.

Can I exchange an item?
We offer exchanges only for damaged or defective items. Please email us with photos and details.

What if my order hasn't arrived after 30 days?
If your order hasn’t arrived within 30 days of the shipping date, you can request a full refund. Email us at support@soccerintl.com.

📦 Orders

Can I cancel or change my order?
Yes, but only within 12 hours of placing your order. After that, it’s likely already being packed or shipped and cannot be changed.

I canceled my order — can I reactivate it?
Once canceled, an order cannot be resumed. The best option is to place a new order. If you need help, contact our support team.

How will I know my order was successfully canceled?
If canceled using the link in your order confirmation email, you’ll receive a cancellation confirmation. If not, reach out to us to confirm.

💬 Customer Support

How can I contact you?
📧 Email: support@soccerintl.com
💬 Live Chat: Available during business hours on our website
🏢 Address: O V H Ltd, 6 New London House, London Street, London, EC3R 7LP, United Kingdom