Columbus Crew 2024 VeloCITY Kit Patch Shirt - Black

FREE SHIPPING

We are proud to offer our customers free worldwide shipping on all orders. Orders are shipped from our warehouses in the United Kingdom (via DHL) and the United States (via USPS) to provide fast and reliable delivery.

📦 Shipping Overview

• Shipping Cost: Free worldwide shipping on all orders.

• Processing: Orders are processed within 2 business days (UK TIME).

• Tracking: You’ll receive a tracking number once your order ships.

• Delivery Partners: We partner with top carriers like Royal Mail/Parcelforce, Evri (formerly Hermes), DPD/GLS, DHL, UPS, FedEx, and USPS, ensuring reliable delivery globally.

SHIPPING TO OVER 200 COUNTRIES

We proudly ship internationally to over 200 countries. However, there may be some remote or restricted areas where we are currently unable to deliver.

SHIPPING TIME ESTIMATES

Shipping time may vary depending on your location. Below are our general estimates:

🕐 Order Processing Time

• Orders ship within 2 business days after payment confirmation.

• Orders placed on weekends or public holidays ship the next working day.

TRACKING INFORMATION

You will receive an email with your tracking number as soon as your order has been shipped.
Please note: For some international orders with free shipping, tracking may not always be available.
Also, depending on logistics and stock availability, items in the same order may be shipped in separate packages.

🌐 Shipping From

• UK‑based stock ships from London, UK.

• US‑based stock ships from NY/New Jersey.

• We always assign the fastest shipping origin.

🕊️ Why Choose Us?

• Free global shipping

• Fast processing (2 days)

• Reliable tracking & partnerships

• Multiple delivery options tailored to your region

If you have any questions about your shipment, feel free to contact our support team at support@soccerintl.com or use the live chat on our website.

We understand that mistakes happen or you may change your mind — here’s how we handle order cancellations.

Can I Cancel My Order?

Yes — all orders can be cancelled as long as they haven’t been shipped. If your order has been paid and you need to cancel or make changes, please contact us within 12 hours of placing the order.
Once your order enters the packaging or shipping process, it can no longer be canceled.

I Accidentally Canceled My Order. Can I Resume It?

If you canceled your order but would still like to receive it, the fastest way is to place a new order through our website.
Have questions or need help? Contact our team at support@soccerintl.com — we’re happy to assist!

I Canceled My Order, But I’m Not Sure It Went Through.

If you canceled your order using the cancellation link in your order confirmation email, you should receive a follow-up email confirming the cancellation.

If you didn’t get that confirmation or you’re unsure whether your cancellation was successful, reach out to us at support@soccerintl.com with your order number (e.g., #SOC order number), and we’ll check it for you.

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Return Eligibility

Our return and refund policy lasts 30 days from the date of delivery. If more than 30 days have passed since you received your order, unfortunately, we cannot offer you a full refund or exchange.

We only accept returns if:

• The item is damaged or defective

• You received the wrong size

• You received an incorrect item

Please ensure your return meets one of these conditions. We are unable to process returns for other reasons (e.g., change of mind or incorrect order made by customer).

Non-returnable Items

❌ Customized items (e.g., shirts with name/number printing) are final sale and cannot be cancelled, returned, or refunded after the order is placed.

To Complete Your Return

• You must provide a receipt or proof of purchase.

• Contact us at support@soccerintl.com before sending anything back.

• Do not return items directly to the manufacturer.

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

1. Double-check your bank account

2. Contact your credit card provider – posting times may vary

3. Contact your bank – processing delays are common

If you’ve done all this and still haven’t received your refund, contact us at support@soccerintl.com.

Order Cancellation

Orders can be cancelled within 12 hours of purchase. After this window, or if your order has already shipped, it cannot be changed or cancelled.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll work quickly to resolve the issue.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at support@soccerintl.com and send your item to:

📦
Returns Address: 71-75, Shelton Street, London, Greater London, WC2H 9JQ, UNITED KINGDOM.

Return Shipping

• You are responsible for return shipping costs unless the item is faulty.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

• For high-value returns, consider using a trackable shipping service or insurance, as we can’t guarantee receipt of your returned item.

Delivery Guarantee & Late Delivery Refunds

If your order does not arrive within 30 days of shipment, you may request a refund within 30 days after that period ends. Use our Contact Us page or email us at support@soccerintl.com to start the process.

Need help?
Email us at support@soccerintl.com or use our Live Chat during business hours.

At SoccerIntl.com, we prioritize your safety and security. Shopping online should be a worry-free experience, and we work hard to ensure your personal information and transactions are protected at all times.

Here’s how we keep your shopping experience safe:

1. Secure Transactions

We use advanced encryption technology to protect your personal and payment information. Every transaction is safely transmitted and safeguarded, giving you peace of mind while shopping.

2. Trusted Payment Gateways

Our store integrates with reliable payment gateways like Shopify Payments, ensuring your transactions are processed securely, efficiently, and without hassle.

3. Data Privacy

Your privacy is our top priority. We follow strict data protection protocols to ensure your personal information remains confidential and secure.

4. Secure Platform

Shopify provides robust security features, including continuous monitoring for vulnerabilities, ensuring a safe and protected environment for all your purchases.

5. Verified Merchants

As a Shopify verified merchant, we are committed to providing you with authentic and high-quality products. You can trust that your items are genuine and sourced directly from licensed suppliers.

6. Transparent Policies

Our clear and transparent return, refund, and shipping policies offer peace of mind, knowing that we stand behind our products and services.

7. Customer Support

Our dedicated customer support team is always here to assist you. Whether you have questions or need help, you can reach us at support@soccerintl.com or via our Live Chat.

Shop confidently at SoccerIntl.com, where your safety, privacy, and satisfaction are our top priorities!

100 % AUTHENTICITY — GUARANTEED
At SoccerIntl.com, every jersey we sell is 100% authentic and comes directly from authorized distributors like Fanatics. We do not sell replicas or counterfeit products.

🔹 Sourced from Trusted Wholesalers
– All products are purchased through official invoices.
– Our latest invoice from Fanatics confirms authenticity.

🔹 What This Means for You:
– Original brand tags/holograms
– Accurate product codes and care labels
– Premium materials and professional-grade stitching

🔹 Quality Control:
Every jersey is inspected for:
– Authentic manufacturer tags and logos
– Correct stitching and vibrant crest quality
– Genuine care labels and product codes

🔹 Our Promise:
If you ever doubt your jersey’s authenticity, contact us immediately with photos and order details. We’ll investigate and provide a full refund if products are counterfeit.

🔹 Questions?
Email us at support@soccerintl.com — we’re here to help!