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Critical Timeframe Warning:
Due to our automated warehouse fulfillment system, orders enter processing almost immediately. Cancellations are only guaranteed within 12 hours of order placement.
1. Standard Cancellation Window
We provide a 12-hour grace period from the moment your order is successfully placed to request a full cancellation. During this window, we can halt the electronic data transfer to our fulfillment hub and issue an immediate, fee-free refund.
2. Post-Processing & Transit Status
If more than 12 hours have elapsed, or if your package has already been assigned a tracking number by our carriers, the order cannot be cancelled directly. In this scenario:
- 📦 The shipment will proceed to your designated delivery address as scheduled.
- 🔄 You may easily initiate a standard return once the package arrives in accordance with our 30-Day Return Policy.
- 🚫 Refusing a delivery at the door is not recognized as a valid cancellation method and may result in extended transit delays or lost package status within courier networks.
3. How to Request a Cancellation By Mail
To ensure your request is intercepted by our team within the critical 12-hour window, you must follow these exact email formatting steps:
- ✉️ Email Address: Support@soccerintl.com
- 🏷️ Subject Line Format: URGENT: Cancellation Request - [Your Order Number]
- 📝 Message Details: Include your full name, order reference number, and a brief note regarding your cancellation request.
4. Refund Processing of Cancelled Orders
Once your cancellation request is verified and confirmed by our customer care staff, your refund is processed right away. Depending on your financial institution, funds typically reappear in your account within 3 to 5 business days. No administrative fees are charged for valid cancellations.
